Sept. 19, 2016—Optum, a UnitedHealth Group-owned services business, will help Quest Diagnostics manage its billing and collections. The laboratory giant’s revenue services operations will become part of Optum360. These operations, including about 2,400 Quest employees, will move to Optum360 and continue to support Quest customers. This collaboration is designed to help Quest reduce the cost and complexity of its billing processes while fostering more transparency of health care costs for the patients, physicians, and employers it serves.
Quest and Optum also announced they will work to increase the use of diagnostic information services, such as data analytics, population-health insights and connectivity solutions, to help improve health care effectiveness and manage costs for health plans and care providers. Also, Quest will become Optum’s primary partner for member biometric screening services that Optum provides to employers and health plans.
“Quest is excited to partner with Optum in what both companies view as the start of a long-term relationship,” Quest CEO Steve Ruscowski said in a statement. “Optum’s investments and technology tools and services combined with Quest’s own deep lab industry expertise will improve the patient experience by reducing complexity in the healthcare billing process, improving access to quality diagnostic information services.”