CAP TODAY Pathology/Laboratory Medicine/Laboratory Management
July 2014—To accommodate growing order volumes, BioMérieux has integrated Esker’s cloud-based order processing automation solution within its SAP environment for electronic order management. Esker’s intelligent data capture technology accurately extracts order information while automated workflow routes the orders to the appropriate customer service representative. “Our older processes had too many manual touch points and we needed increased information transparency to support customer needs throughout their procurement cycle,” says Jean-Mathieu Farret, senior manager for BioMérieux customer service.
Esker, 608-828-6000